How Does Software Development Fit in with ITIL's Configuration Management Database?


This combination embeds the maintenance of the configuration metadata deeply into the organizations processes, thus insuring its accuracy and timeliness.

So Where Does Software Development Fit in?
This focus on the CMDB and service management is all very well, but where does software fit in to this?
Traditionally, software developers have always seen themselves as off doing their own thing and doing it very well thank you. There’s no need to get involved with the problems and issues of IT operations!

Managing Their Own Lifecycles (ALM) From Requirements through to Release

In the V model (waterfall), the phases include planning, requirements, design, coding, integration and testing, with a final release to a grateful customer!


Figure 2

Figure 2 – Development Lifecycle. Development Projects think the job is done when they finish and the application is released.

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