- have enough work to do? What are the SME's qualifications, and how will those qualifications help the project implement or upgrade a new system? Does the SME possess outstanding performance appraisals?
Is the SME under pressure to keep her team's legacy systems? Is she willing to provide valuable input and insight to help implement a system that can phase out the system that she currently supports?
Is the SME available to attend workshops and meetings related to the design of a system? Will she be present for all necessary meetings during the analysis phase?
Can the SME approve and sign off on a business requirement independently without consulting others, or does she need to get approval from her superiors or seek advice from other groups or teams?
The evaluation of these criteria factors will help the project identify the SME that will provide the most utility to the project. The SME plays a vital role in helping to test a software application whether the application is homegrown, COTS, ERP, or CRM. The suggested guidelines will help organizations to efficiently manage, task, and review the SME's work products and deliverables, thereby increasing the effectiveness of the SME.