Mistaken Interpretation


Unraveling the Knot
If you catch yourself in one of these stories, stop. Unravel the knot you are in before you take action or say something you'll regret later. Start by reviewing the sensory input.

What did you see or hear? Don't bleed over into interpretation. When I asked Dave what he'd heard, he replied "Jim told me I'm irresponsible." That's an interpretation. Jim didn't say that at all and may not have meant that. Jim may have been leading up to asking if Dave had been ill. Stick with the facts—just the facts.

If you're telling yourself an Innocent Victim story, ask yourself, "What part did I play? If I asked an impartial observer, what part would he say I played?" Dave conveniently ignored he had in fact missed three calls and gone dark for two weeks.

On the other hand, if you are telling a Bad Guy story, strip off the label. Ask yourself, "What would have to be true for a reasonable person to act this way?"

Once you convince yourself that maybe, just maybe, you are not a victim or the other person isn't a villain, generate at least three possible interpretations, that remind you an interpretation is not a fact.

After Dave and I talked this through, he decided to talk to Jim about what happened during the conference call. Dave realized that he'd been hasty in ascribing motives to Jim, yet he still wanted to convey that he had been embarrassed when Jim publicly recited his absences. Dave approached Jim and shared his interpretation as a hypothesis, not a fact. After listening to Dave, Jim paused for a moment.

"Well," Jim said, "What I was going to say is that it looks like we did a good job covering for you. I was wondering whether I could take some time off and the team could cover for me as well. But when you snapped at me, I decided it meant you didn't think I should take time off."

Dave looked chagrinned. "Sounds like we both jumped to misinterpretations."

Once Dave and Jim realized they had misinterpreted the facts, it didn't take long for them to untangle the conference call interaction. Dave decided that maybe Jim wasn't a jerk. Jim checked with the team and scheduled a few days out of the office.

Isn't it a wonder that human communication works at all?

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