QA Management: All Bark and No Bite?


Like many great discoveries, it was an act of serendipity that Max found a role within my team. One day, my son went into town to visit a museum with Max. However, the museum did not allow for dogs to be admitted. So, dad came to the rescue, and Max ended up staying at my office.

If you’ve ever had a colleague on maternity leave drop by the office with a new baby, you’ve probably noticed how people seem to stop working and instead gather around the new-born to make “gaga” noises. This is nothing, believe me, compared to when one walks onto the office floor with a German Shepherd. Thankfully, in my case, once the commotion died down, we got back to business. 

Max’s Skills Become Evident
My key meeting that afternoon should have been pairing up with my team’s chief developer Kevin, but he wasn’t at his desk and no one knew where he was. My mischievous side got the better of me, so remembering Max’s training lessons, I was able to get Max to sniff Kevin’s coat, after which I said “Go find.” Like something out of a Lassie move, Max sprang into action and followed the scent of the developer until I was led to the café on the ground floor. Sure enough, I found Kevin, who greeted us with an astonished “Oh, did we have a meeting?”

That afternoon, I found that our area recieved a lot more visitors than normal, with people dropping by to have conversations, although many of them were just excuses to come and pet the dog. I noticed that having a mascot like Max unified my team members like nothing I’ve tried so far. But, later that day, Max went home, and that (it seemed) was that. A few days later, however, one of our business analysts asked if the dog was going to come back to the office. I found myself wondering, “Well, why not?”

Originally, Max would come to our office for just an afternoon a week (if that), which was usually Friday. In true agile fashion, however, his role began to grow. As people introduced themselves to him, he got to know them by name. This was something that surprised me at first, but when I spoke to Max’s trainer, it seemed to echo how he was trained.

They say you can’t teach an old dog new tricks, but Max is living proof that you can take the skills you have and find a new context. When we’re missing souls at our standup, all you need to do is say “Get Jake,” and the game’s afoot to Max. This has increased the team members’ incentive to remember the standups; they do not want to be shamed by being dragged to the meeting by a fellow teammate. Shame is quite the operative word, as team members who happened to be in the bathroom before a standup were embarrassed to find an Alsatian barking outside their bathroom stall.  Thankfully, people forgive Max in ways they’d never forgive any human manager.

Max wasn’t a true police dog, luckily, but a customs dog, so when he grabs you, he gets more of a hold on your clothing, rather than what the following picture shows.


Figure 2. "Mr. Developer, Your Presence Is Requested at the StandUp."

Regarding figure 2, we don’t disrespect our developers that much!

So Max became our “team herder,” and after all, isn’t that what the best managers do? With that he started to come into the office a lot more. Our standup meetings happened on time and with a better turnout. We also found that we had impromptu meetings much more. Although the novelty of Max did ebb off, people were naturally drawn to him. Thus, although Max never took part in the meetings, some of our most productive assemblies happened when we were around him.

My team members also shared a sense of responsibility for Max. Today, we have a roster of people who take him out for a brief walk around the nearby park in the morning and afternoon; usually, both parties seem better for it. And, twice a week there is a running group that takes Max out during lunchtime, which keeps him active.

He’s an excuse to socialise, and I’ve noticed moral is much improved. In fact, I’ve noticed the best way to find out if anything is wrong is to stick near Max. If people are having a bad day, they tend to seek Max out, and he can give non-verbal support like no other manager can. 

User Comments

Greg Paskal's picture

Mike, great article and I really enjoyed learning about Max. You've giving me something to think about today regarding bringing a team together.

All the best,

April 2, 2014 - 8:51am
Linda Rising's picture

I love this story! There is research behind your observation that dogs in the workplace help us work more effectively. Many companies allow employees to bring dogs to work. Of course, if there are folks who are allergic or if the dog is not well-behaved, that's different, but otherwise, it's a wonderful idea. Now, to see some research on cats and birds and hamsters and...

Thanks for sharing!

April 6, 2014 - 10:21am

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