Constructing the Quality Story

[magazine]
Volume-Issue: 
2009-07
Article Summary: 

Knowledge doesn't just exist; we build it. Sometimes we disagree on what we've got, and sometimes we disagree on how to get it. Hard as it may be to imagine, the experimental approach itself was once controversial. What can we learn from the disputes of the past? How do we manage skepticism and trust and tell the testing story?