Users We Don't Like

[magazine]
Volume-Issue: 
2007-09
Article Summary: 

Mom always said, "If you can't say something nice, don't say anything at all." But Michael Bolton made an interesting discovery when he asked testers to talk about users they don't like. While nobody likes a complainer, listening to what your users are saying--even if you don't like it--can help you spot problems you may have overlooked.