This is a practice-based, empirical book on how to make measurement work in your organization. The author explains what to measure, how to measure it, and why you should.
The book is built around a proven measurement engineering, bottom-up approach to measurement. It provides a comparative analysis of techniques, tools, and processes; an emphasis on fundamentals and how to get started; and many excellent examples and sample measurements and illustrations. Special features include appendices surveying available measurement tools and services and an extensive annotated bibliography.