people management

Articles

Effective Leadership Communication

In most workplaces, there’s an institutional hierarchy that may influence how we react in situations that require us to step up. Navigating effective communication means knowing when we should listen quietly to leaders and when we should challenge or question.

Payson Hall's picture Payson Hall
Old Habits Die Hard

It’s easy to develop habits in one environment that don’t translate to a new environment. Here are some tips to keep old habits from holding you back.

Dawn Test Code's picture Dawn Test Code
Weekend Testing Comes to the Americas

Inspired by the success of India’s Weekend Testing movement, Michael Larsen saw a need for a group closer to home. The Weekend Testing Americas chapter invites testers from across the Western Hemisphere to join an informal, distributed group of their tester peers to learn and perfect their craft.

Michael Larsen's picture Michael Larsen
I’ve Got Your Back

Having similar motivations and processes may help to establish a team, but you and your coworkers won’t be the best teammates you can be until you also have each other’s back. Here, Johanna Rothman and Gil Broza describe valuable approaches to whole-team support, including banking trust and building shared responsibility.

Johanna Rothman's picture Johanna Rothman Gil Broza
Dealing with Troublesome People

Have you ever had to contend with a demanding developer? A testy tester? A cantankerous customer? Why oh why do people act that way? Rather than wondering why they act that way, it can be helpful to consider the circumstances that might account for their behavior.

Naomi Karten's picture Naomi Karten
A Psychology Framework That Will Help You Implement CM Practices

How does personality impact the implementation of industry Standards and Frameworks? It would seem that following the guidance in the IEEE 828 CM Planning standard is simply a matter of writing CM Plans and documenting your existing CM practices. The fact is that some people implement Standards and Frameworks successfully and others fail miserably. This article presents a popular and highly regarded psychology framework that will help you better understand how to implement Configuration Management.

Leslie  Sachs's picture Leslie Sachs
How to Resolve Disputes So Everyone Wins

It's a special skill to be able to terminate disputes amicably. In this week's column, Naomi Karten offers suggestions for how to resolve disputes so that none of the parties suffers from black eyes or bruised egos.

Naomi Karten's picture Naomi Karten
Four Frequent Feedback-Gathering Flaws

Giving your customers the opportunity to provide feedback is great, but only if you don't fall into one of the four traps that Naomi Karten describes in this article. Let your customers know that not only do you want their feedback, but that you'll actually use the important info they give you.

Naomi Karten's picture Naomi Karten
Warning: No News is Not Always Good News

When your customers aren't complaining about the services you provide, it's easy to assume you have happy customers. But that could be a serious mistake. In this week's column, Naomi Karten describes what happened in two organizations that misinterpreted the absence of customer complaints.

Naomi Karten's picture Naomi Karten
My Manager Thinks I'm Holding Her Hostage

You don't need to look any further than to your coworkers to see how many different personalities and work styles are in effect. Despite the differences, certain predictable behaviors occur between staff and management when personalities clash. Jonathan Kohl defines a few managerial behavioral anti-patterns that could undermine your project. He also sets the ground work for ways to improve the relationship between staff and management.

Jonathan Kohl's picture Jonathan Kohl

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