Better Software Magazine Articles
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Customer Satisfaction: What to Ask, How to Ask, and Who to Ask Improving customer satisfaction should be a primary goal of process improvement programs. So how satisfied are our customers? One of the best ways to find out is to ask them. Here are techniques for creating a useful survey and interpreting the results. |
Linda Westfall
June 26, 2002 |
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Software Metrics State of The Practice This presentation reviews the results of KLCI's Fourth Annual "best practices" study, including: Metrics "Best Practices"; Spending benchmarks for software metrics; Benefits of software metrics; Software measurements used; and Tools for software metrics. |
Peter Kulik, KLCI Research Group
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Software Metrics "State of the Practice" In this session, Peter Kulik presents the results of KLCI's third industry survey on software metrics usage conducted in the fourth quarter of 2000. Based on feedback from practitioners, you will explore topics such as metrics usage and best practices, tips to enhance metrics programs, strategies to implement and improve a metrics program, and tools favored to support metrics capture and analysis. |
Peter Kulik, KLCI, Inc.
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Effort Tracking Made Easy Tracking effort is often a difficult cultural change to implement. Projects working toward Capability Maturity Model (CMM) Level two behaviors struggle with effort tracking for many reasons, including tool restrictions, resistance, and complicated processes. Lynn Cole shares insight and techniques that she has both successfully implemented and seen implemented by others. Discover the simple steps that you can take to start capturing and using effort data about a project. |
Lynn Cole, Spherion Technology Architects
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The Impact of Team/Personal Software Processes Several years ago, the Naval Oceanographic Office initiated its process improvement effort with Team Software Process (TSP) and Personal Software Process (PSP) as its foundation. Learn about the areas in which TSP/PSP made a significant impact on implementing change relating to the organization's CMM maturity level. Discover how the structure provided by TSP/PSP facilitated the implementation of a Quality Assurance program, and explore the major impact TSP/PSP had on the organization's ability to establish a baseline of historical project data. |
Edward Battle, Naval Oceanographic Office
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Testing Your Worth There's no doubt that the current job market is tight and a little shaky for test professionals. In a climate where entire test groups are being laid off or trimmed to the bone, Johanna Rothman notices a trend in test management priorities that you might want to consider. Follow the story of how one test manager determined tester ROI and how testers might approach increasing their value. |
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