user experience

Conference Presentations

Product Backlog Refinement: Grooming Your User Stories
Slideshow

The Scrum Guide describes Product Backlog Refinement as “the act of adding detail, estimates, and order to items in the Product Backlog.” New and even experienced agile teams often underestimate the importance of well-groomed stories and find the process of reviewing numerous stories...

Becky Moshenek, ANCILE Solutions
Observation: The Key to a Great User Experience
Slideshow

Observation is an important research technique when we are designing solutions to delight users. Some kinds of information that may make the difference between an acceptable solution and a delightful one can only be obtained by observing users in their native environment. Observing users...

Geri Winters, Wyyzzk, Inc.
User Stories: From Fuzzy to Razor Sharp
Slideshow

User stories are the basis for products built using agile development. User stories are relatively short, comprised of enough information to start the development process, and designed to initiate further conversation about details. Short doesn’t necessarily mean useful. Ambiguous stories...

Phil Ricci, Agile-Now
Video: Beyond the Web and Apps: The Domestication of Knowledge
Video

Since the dawn of computing, we've invented only two ways to get work done―the web or apps. We hunt for information on the web or we gather functionality from the app store. In each case, users must take the initiative to find the information they need...

James Whittaker, Microsoft
Improving the Mobile Application User Experience (UX)
Slideshow

If users can’t figure out how to use your mobile applications and what’s in it for them, they’re gone. Usability and UX are key factors in keeping users satisfied so understanding...

Philip Lew, XBOSoft
A Funny Thing Happened on the Way to User Acceptance Testing
Slideshow

On large enterprise projects, the user acceptance test (UAT) is often envisioned to be a grand event where the users accept the software, money is paid, and the congratulations and...

Randy Rice, Rice Consulting Services, Inc.
CAN I USE THIS?—A Mnemonic for Usability Testing
Slideshow

Often, usability testing does not receive the attention it deserves. A common argument is that usability issues are merely “training issues” and can be dealt with through the product's...

David Greenlees, Innodev Pty Ltd
The Why and How of Usability and User Experience (UX) Testing
Slideshow

Although usability and user experience may seem synonymous, they are separate and much different concepts. While usability is well defined in standards, UX has no agreed upon definition because it relates to a more nebulous attribute-user satisfaction. Both are, however, key ingredients for successful system deployment. Because they don’t know how to measure and evaluate UX, many teams ignore this important attribute until the end of development. Philip Lew discusses how to model both usability and UX by breaking each attribute down into measurable characteristics-learnability, user effectiveness, user efficiency, content quality, user errors, and more. Phil shows you how to derive measurements and metrics that your development and team can employ to benchmark, analyze, and improve both usability and UX.

Philip Lew, XBOSoft
Creating Great User Experiences: Tips and Techniques
Slideshow

Many software people look at creating great user experiences as a black art, something to guess at and hope for the best. It doesn't have to be that way! Jennifer Fraser explores the key ingredients for great user experience (UX) designs and shares the techniques she employs early-and often-during development. Find out how Jennifer fosters communications with users and devs, and works pro-actively to ensure true collaboration among UX designers and the rest of the team. Whether your team employs a formal agile methodology or not, Jennifer asserts that you need an iterative and incremental approach for creating great UX experiences. She shares her toolkit of communication techniques-blue-sky brainstorming sessions, structured conversation, and more-to use with different personality types and describes which types may approach decisions objectively versus empathetically.

Jennifer Fraser, Macadamian
Adding Good User Experience Practices into Agile Development

Whose job is it to ensure that the user has a good experience with a new application? As agile processes are taught today, the user experience (UX) design practice is usually left out or at best described as an optional team role. However, the companies that build useful, usable, and desirable software know that UX is baked into the whole development process. Jeff Patton describes what user experience design is and isn’t, and how every person on the team has something to contribute. Hear concrete examples of how companies have adapted their UX practice to work well in an agile context and, along the way, discovered innovative UX practices that work better in agile contexts. Jeff explores pragmatic personas, guerrilla user research, design sketching, lightweight prototyping, and concept testing. Leave with valuable tips for adding UX practices and thinking to your agile process to help you get good user experience.

Jeff Patton, Jeff Patton & Associates

Pages

AgileConnection is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.