Developing and implementing a quality program across an entire organization can be a daunting task. Managers want immediate results and value for the money they invest; software developers don't want to be bothered. Learn how to tackle this challenge head-on and discover the "golden rules" to use to help promote and manage quality in your organization.
As managers, we're stewards of our company's assets. Each team's capacity to learn-and rate of learning-should be treated as something to be developed, just like coding skills and other intangible corporate assets. Like many software teams, the QA team needs to be able to ramp up fast. However, due to the diversity of projects and customers, they need to know and grow even faster than most. Bill Goleman shares tricks of the learning trade and shows managers how to enhance team learning skills at little or no cost to the company.