The Devil's in the Details: IT Benchmarking--Aligning Outsourcing Expectations and Managing Risks

Michael Mah, QSM Associates, Inc.

Gathering IT intelligence data is critical to deciding what and when to outsource, and how to structure service levels to create a winning deal for both sides. Based on IT benchmark trends observed from a modern database of 5,000+ completed projects gathered worldwide, learn how to identify proposals that satisfactorily address application development and maintenance productivity from a multi-dimensional perspective. Discover the weaknesses and strengths of various practices, and explore productivity case studies that demonstrate successful IT benchmarking frameworks.

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