Golden Rules and Tools for Establishing a Quality Culture

[presentation]
by
Laura Jenkins, Lucent Technologies
Summary: 

Developing and implementing a quality program across an entire organization can be a daunting task. Managers want immediate results and value for the money they invest; software developers don't want to be bothered. Learn how to tackle this challenge head-on and discover the "golden rules" to use to help promote and manage quality in your organization.

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