Influencing Others: Business Speak for Testers

Esther Derby, Esther Derby Associates Inc

One of the major goals of testing is to provide information to decision-makers about the quality of the product under test and the risks of releasing or not releasing the software. But whether or not management hears what we have to say depends on how we deliver the message. The truth is management often doesn't care about the number of defects or their severity level; instead, they care about revenue, costs, and customer impact. Find out more about what motivates managers and how to frame test results and status about product quality and product risks in language managers will understand. Learn how to present the business case clearly and convincingly. Then let the chips fall where they may.

  • Key skills you need to influence decisions for the good of the organization
  • How to assess risk and their effects and present a strong case
  • Formal and informal avenues of communication to establish relationships of mutual benefit

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