The Lost Art of Live Communication: Get Connected to Your Customers

[presentation]
by
Jennifer Bonine
Summary: 

Have you ever been in the same room with coworkers and sent them a Slack or text message instead of having a live conversation? As technology professionals, we often focus more on technical skills and ignore the important communication skills. Many people are starting to prefer virtual or chat messaging to face-to-face conversations, but live communication can get better results at work—and with your customers. Join Jennifer Bonine to see how to make the most of—and get the best results from—your live conversations. Jennifer will share a toolkit to help you assess your core communication competencies and see how you can build and improve on them. This includes a personal assessment of your communication style and competencies, a set of eight dimensions for successful communication, suggestions on how you can improve competencies that are not in your core set of communication strengths, and techniques for leveraging and building on your strengths. When it comes to live communication, these exercises can help you gain an understanding of yourself and strive for balanced communication techniques, through recognition of both your strengths and your “development opportunities.”

About the Presenter

Jennifer is experienced in speaking at both international and US engagements. She has keynoted testing and agile development conferences. Jennifer Bonine is a VP of global solutions for tap|QA, Inc., a company that specializes in strategic solutions for businesses. Jennifer is also the CEO of Style Baby Inc., a new children’s custom clothing “surprise box” that delivers styles to children to help them build confidence through their own personal style and expression of their personalities. Jennifer believes strongly in doing what we are passionate about in life and in living your passion. She has held executive-level positions leading development and quality engineering teams for Fortune 100 companies in several industries. In a recent engagement, Jennifer served as a strategy executive and in corporate marketing for the C-suite.

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