Managing Successful Outsourcing Projects

Samir Shah, Microsoft Corporation

Global teams are increasingly becoming a reality with advancement in networking and internet technologies. You may have part of your team on west coast, east coast, in Europe or Asia. Although global teams seem to be a great way to bring diverse talent and to improve time-to-market, many projects actually fail to deliver on promises. An exception is the MSN Messenger team. After first setting reasonable goals and roadmaps for each team(s) and selecting projects that were amenable to remote work then hired the right talent or vendor resources that could support long-term project requirements. Samir Shah shares the techniques, especially those related to communications, that they employ at each stage of the effort to help them succeed. Samir describes the data they capture and the set of metrics they use to keep them on track. Find out what it takes to scale your team to be a successful global team.

  • Kick-off with the right projects and clear roadmap
  • Hire and train the internal and vendor team
  • Measure success along the way

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