Measuring and Benchmarking IT Performance

[presentation]

Andy Sanchez, The David Consulting Group, Inc.

SM/ASM 2000 - Software Management & Applications of Software Measurement

Summary:

IT leaders strive to continuously improve their software development and support practices by keeping watch on the industry's best practices. To assist with this task, they turn to the International Software Benchmarking Standards Group (ISBSG) industry performance profile data. Learn how to use this data in establishing performance goals and improving current software development practices.

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