STAREAST 2009: Improving the Skills of Software Testers

Krishna Iyer, ZenTEST Labs

Many test training courses include the topic of "soft skills for testers," specifically their attitudes and social behaviors. Testers are told that to be effective they need a negative mindset and a negative approach. Krishna Iyer and Mukesh Mulchandani challenge this belief. Having trained more than 5,000 testers in testing skills and more than 500 testers in essential thinking skills, Krishna and Mukesh demonstrate that testers must be creative rather than critical, positive rather than destructive, and empathetic rather than negative. Join them as they lead exercises in creative thinking, critical writing, and collaborative speaking to improve your eye for detail, nose for sniffing out defects, and ear for bias. Eliminate the old beliefs that hinder testers and find out how to deconstruct them and inculcate new, more powerful ones into your test organization.

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