The Vital P's of Testing: Purpose, People, and Process

Michael Hendry, UNUM Corporation

When building a testing organization, where do you start? Technical skills? Domain knowledge? Testing experience? The cheapest resource? A set of testing tools? A formal test process? Mike Hendry suggests that before looking for staff or tools, you must ask-and answer-fundamental questions about the planned organization. Drawing on the collective wisdom of many management, leadership, and testing gurus, and on his experience building three testing centers of excellence in the past ten years, Mike shares his successes and failures, tips and traps in building a successful team. This includes determining the purpose of the organization, the types of people needed, and the test processes to be used. Although every organization is different, and what works in one organization may not work in another, Mike is confident that at least one of his “learnings” will resonate with you.

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