People & Teams

Better Software Magazine Articles

How Technical Support Is Like a Pain in the Neck

Payson Hall looks closely at the unique idea of not just providing better service to clients, but changing the client's perception of what defines good or bad service. We've gotten so used to "normal" that we've lost the ability to appreciate it. But this can be changed.

Payson Hall's picture Payson Hall
Leverage Reverse Mentoring to Positively Impact Your Organization

Introducing a reverse mentoring program provides employees and managers benefits beyond simply learning a new technology or skill.

Mukesh Sharma's picture Mukesh Sharma
Is There a Quality Spectrum?

A letter from the Better Software magazine editor.

Heather Shanholtzer's picture Heather Shanholtzer
The Half-Life Of Trust

There is definite asymmetry between building trust and destroying trust. While building trust can be complex and time-consuming, destroying trust can be done in one simple instant.

Lee Copeland's picture Lee Copeland
Move Your Career Forward

Often we spend too much time analyzing or agonizing about where to go in our careers and too little time moving forward. This article provides a few practical tips to break out of career analysis paralysis and start taking the steps that will build forward momentum behind your career.

Laura Brandenburg's picture Laura Brandenburg
Creative Agility

Many new products being developed require the contribution of artists and other such "creatives," but artists often view the creative process as an organic thing that cannot be analyzed, dissected, or reduced to a set of defined practices without killing it. This article explores barriers such as these to the introduction of agile methods and how these barriers can be overcome.

Clinton  Keith 's picture Clinton Keith
Once Upon A Retrospective

Children can teach us some extremely profound things--often when we least expect it. Jennitta Andrea shares sage advice about project retrospectives that she learned while perusing the well-known children's stories on her daughter's bookshelf. These insights will help improve the way you plan, facilitate, and participate in project retrospectives.

Jennitta Andrea's picture Jennitta Andrea
Content (and Creativity) Is King in 2012

A letter from the Better Software magazine editor.

Heather Shanholtzer's picture Heather Shanholtzer
Software Project Managers: Know Your Business Case

Many professionals in the software industry chose to pursue software to avoid business schools and MBAs. In this article, Payson explains that some of that "Business BS" can be useful both tactically and strategically to software project managers.

Payson Hall's picture Payson Hall
Learning For Agile Testers, Part 2

In part one of our Learning for Agile Testers series, we addressed general "thinking" skills that go beyond technical competence and how learning these enhances the value you contribute. In part two, we discuss some specific technical skills that benefit testers and how to acquire them.

Lisa Crispin's picture Lisa Crispin Janet Gregory

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