Transition

Articles

Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson
Person holding a sparkler with fireworks in the background Top 10 AgileConnection Articles of 2019

Agile isn't something you can adopt through tooling; you have to adhere to agile principles every step of the way. The top articles from 2019 show that people were looking to enhance and advance their agile practices, with popular topics including how to empower your team throughout agile adoption, using metrics to improve, refining Scrum practices, and scaling agile. Check out this roundup for ways to boost your agile operations.

Beth Romanik's picture Beth Romanik
Person taking a sticky note with testing activities on it off a backlog wall Tackling Testing Challenges in an Agile Transition

Even though jumping onto the agile bandwagon is tempting for businesses, it is not always easy, and a transition to agile is likely to come with a slew of challenges for testing in particular. In order for agile to enable delivery of quality products at speed, testing has to begin much earlier in the process than ever before. Enabling certain practices will help your organization achieve a more successful transition to agile testing.

Hemanth Yamjala's picture Hemanth Yamjala
Distributed teams pointing out their locations on a map Leveraging Agile in a Nearshore Software Development Environment

Nearshore software development—or working with teams in similar time zones—have different challenges from teams that are collocated. They might find it easier to work in a traditional, hierarchical structure, but agile practices are actually still an ideal way to work through these challenges. Here's how an agile mindset can help nearshore development teams improve communication, organization, and processes.

Marcelo Lopez's picture Marcelo Lopez
Man doing martial arts routine on the beach Agile Shu-Ha-Ri for Business Innovation

The learning pattern Shu-Ha-Ri—originally from the Japanese martial art aikido—has been adapted to apply to agile adoption, with the three levels sometimes interpreted as imitate, assimilate, and innovate. However, it is easy to oversimplify Shu-Ha-Ri, which can slow or halt your agile adoption. Agile is not just another process—it requires changes to our mindsets. Here's how to approach this as a cycle of learning.

Daryl  Kulak's picture Daryl Kulak Hong Li
Barriers in front of a road It's Not Just Culture: When Teams Impede Agile Adoption

Cultural norms can hamper successful agile transformation. Many of these habits and customs are started and perpetuated by senior leadership, but that’s not always the only source of resistance. Often, ingrained behaviors and thinking can occur within the team, including business partners, that also can hinder agility. Five of these barriers are explored here, as well as mindset antidotes to help get the team on the road to agile success.

Joe Schofield's picture Joe Schofield
Cars speeding down a highway Accelerated Quality Using Agile

One of the huge benefits of agile is improved or increased quality. However, many newly agile teams report their product quality decreasing at the rate at which delivery is increasing. Leanne Howard has some solutions for these teams, including making quality everyone's responsibility and embracing a shift-left mentality. To get accelerated quality in your agile initiatives, you have to truly be agile.

Leanne Howard's picture Leanne Howard
Horse leaping over a barricade Countering 5 Barriers to Enterprise Organizational Agility

Many now recognize that organizational agility is critical to business success, but historical patterns of resistance still abound. Before you can change work processes, you should first tackle the traditional mindsets that can pose challenges to the transformation. Here are five traditional behaviors that impede agility, as well as some actions you can take to counter them by changing the corporate mindset.

Joe Schofield's picture Joe Schofield
Team of cyclists Successful Agile Requires a New Kind of Leadership

In an agile world, team members are empowered to make important decisions within the context of the behavioral architecture, without having to ask permission from supervisors or managers. But these supervisors and managers are coming from a lifetime of learning how to succeed in a hierarchical world, so they will need to leave behind those ingrained lessons. In order for agile to be successful at scale, leaders will need to change.

Jeff Dalton's picture Jeff Dalton
Coach guiding a team Empower Your Agile Team in 4 STEPs

New agile teams often start projects after some brief training on the Agile Manifesto and agile frameworks. But without additional coaching, these teams will struggle to deliver continuous value to their clients. Teams should be coached on how to tackle unexpected Situations, use appropriate Tools, conduct agile Events, and adopt appropriate agile Practices—four agile STEPs.

Ajeet Singh's picture Ajeet Singh

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