The Language of Incident Management Provided by Go2Group

Rapid incident management is the lifeblood of any organization’s IT operations. Given the high stakes involved, it’s easy to understand why communication must be clear, specific, and actionable during an incident.

This white paper highlights and defines essential terms that aid in clear and accurate communication in chaotic environments so that teams can find the speediest resolution possible. It will serve as a foundation for teams to improve communication throughout the entirety of an incident.

You will get:

  • An overview of the key terms that enable accurate communication during the incident management process
  • Terms related to on-call management
  • Explanations for language used throughout the five stages of incident management

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