A Practical Guide to ITIL 4 in the Age of Agile Provided by Go2Group

ITIL 4, the latest update to the most commonly used IT service management (ITSM) framework, marks the beginning of a paradigm shift for IT teams. In this guide, Atlassian and AXELOS, the creator of ITIL, have partnered to help jump-start your modern ITSM journey.

Download this guide to learn:

• What’s new in ITIL 4 and why it matters

• Best practices used by high-velocity service teams, including:

         ◦ Continual improvement with retrospectives

         ◦ Customer-centric service and request management

         ◦ Adaptive incident management with post-incident reviews

         ◦ Streamlined change control with automation

• Tips and resources to integrate lean, agile, and DevOps concepts into ITSM

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