This book places quality in the context of best software engineering practice and provides a map for companies to develop their own quality system. The needs of small, medium-sized, and large organizations are covered. Detailed information is given regarding the international standards ISO-9001, ISO 9000-3, and ISO 9004-2, as well as the capability Maturity Model.

Part 1 is a manager's guide to implementing a software quality program, providing high-level advice on why and how to implement a quality system in a software development organization. Part 2 presents software developers with a guide to best practices in software engineering and can be used as a checklist during a software quality program to assess actual practice and define objectives of new practices.