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Helen Beal Making DevOps Evolution Happen: A Conversation with Helen Beal[interview]
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Helen Beal, DevOpsologist at Ranger4, chats with TechWell community manager Owen Gotimer about making your DevOps evolution happen, micro-bonus programs, and the neuroplasticity of squirrels. Continue the conversation with Helen (@Helen Beal) and Owen (@owen) on the TechWell Hub (hub.techwell.com)!

Owen Gotimer's picture Owen Gotimer
Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support[article]

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson
Rocks stacked on a stable surface Effective Release Management Starts with Stability[article]

Release management is an evolving process that needs continuous improvement, and there’s no such thing as a “perfect” release process. The best you can do is find one that works for your organization, which takes time, effort, and a willingness to evolve. However, teams can adopt a strategy that accelerates this trial-and-error period and helps deliver organizational consistency around a common goal: stability.

James Smith's picture James Smith
2020 letters and confetti 7 Agile Testing Trends to Watch for in 2020[article]

With 2020 upon us, software development firms seeking to increase their agility are focusing more and more on aligning their testing approach with agile principles. Let’s look at seven of the key agile testing trends that will impact organizations most this year.

Nick Karlsson's picture Nick Karlsson
Person holding a sparkler with fireworks in the background Top 10 AgileConnection Articles of 2019[article]

Agile isn't something you can adopt through tooling; you have to adhere to agile principles every step of the way. The top articles from 2019 show that people were looking to enhance and advance their agile practices, with popular topics including how to empower your team throughout agile adoption, using metrics to improve, refining Scrum practices, and scaling agile. Check out this roundup for ways to boost your agile operations.

Beth Romanik's picture Beth Romanik

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