Scrum

Articles

Lessons as a Proxy PO

Sometimes a challenge can be turned into an opportunity. When our team learned that the business needed to pull their popular Product Owner to focus on another team, a sense of panic set in. There would be a job search that could and did take months. Who would help the team on their path to creating value in the interim? How would we operate? Over time, what seems to be a negative turn of events was turned upside down. 

Vic Bartash's picture Vic Bartash
Agile team all putting their hands in for a high five How to Nail Agile Collaboration and Build Better Products

The rapid rate of technological change is forcing enterprises to reinvent themselves and provide more flexible approaches, so agile transformations are key. However, knowing that agile is important is one thing, but the ability to properly implement the main principles, tools, and techniques of agile is another. Let’s explore time-tested agile principles that will help your organization build innovative products that customers love.

Matthew Chen's picture Matthew Chen
Members of a Scrum team discussing backlog items for the next sprint 18 Questions to Ask for Better Backlog Refinement

Refinement is time spent during the current sprint discussing and elaborating product backlog items so that they are ready for future sprints. Unfortunately, many teams do not unlock the full potential of refinement. Backlog items should be sliced, and a solution should be proposed, reviewed, and discussed. If your team is having trouble getting started, here are 18 questions you can use to trigger refinement discussions.

Derk-Jan de Grood's picture Derk-Jan de Grood
Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson

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