Transition

Articles

Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson
Person holding a sparkler with fireworks in the background Top 10 AgileConnection Articles of 2019

Agile isn't something you can adopt through tooling; you have to adhere to agile principles every step of the way. The top articles from 2019 show that people were looking to enhance and advance their agile practices, with popular topics including how to empower your team throughout agile adoption, using metrics to improve, refining Scrum practices, and scaling agile. Check out this roundup for ways to boost your agile operations.

Beth Romanik's picture Beth Romanik
Person taking a sticky note with testing activities on it off a backlog wall Tackling Testing Challenges in an Agile Transition

Even though jumping onto the agile bandwagon is tempting for businesses, it is not always easy, and a transition to agile is likely to come with a slew of challenges for testing in particular. In order for agile to enable delivery of quality products at speed, testing has to begin much earlier in the process than ever before. Enabling certain practices will help your organization achieve a more successful transition to agile testing.

Hemanth Yamjala's picture Hemanth Yamjala
Distributed teams pointing out their locations on a map Leveraging Agile in a Nearshore Software Development Environment

Nearshore software development—or working with teams in similar time zones—have different challenges from teams that are collocated. They might find it easier to work in a traditional, hierarchical structure, but agile practices are actually still an ideal way to work through these challenges. Here's how an agile mindset can help nearshore development teams improve communication, organization, and processes.

Marcelo Lopez's picture Marcelo Lopez

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