Lean & Kanban

Articles

Globe Value Stream Mapping Gone Wrong

Value Stream Mapping is a powerful lean tool that is commonly used in Agile and DevOps implementations as a foundation for continuous improvement and transformation, but its application doesn’t always lead to the expected or desired result. Author Jeff Pierce's article helps you to avoid some of the most common failings companies encounter when they try to implement it.

Jeff Pierce's picture Jeff Pierce
River flowing through a forest Why You Should Be Talking Less Agile and More Flow

“Flow,” defined as the movement of business value from customer insight to product delivery, is a fundamental prerequisite to agile success. Surfacing and visualizing the end-to-end workflow is a foundational requirement for enabling companies to master software-based solutions at scale. To take agile forward, you first need visibility into flow through these essential metrics.

Agile project management team collaborating Agile Project Management: 10 Tips from the Masters

In today’s fast-paced world, organizational agility is critical to business success. However, it’s common for there to be a clash between the traditional top-down business culture and the agile business philosophy. Agile project management is not just a set of processes and predetermined activities, but rather a genuine philosophy that forces organizations to embrace a brand-new mindset.

Isabell Gaylord's picture Isabell Gaylord
Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson

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