We consume and still we desire more—more devices, more apps, more data, more bandwidth, more connectivity. The more we have, the more we want. We assume that to be true—those of us who work in the software industry. But is that true? To understand what is really required of our products, we need to design and test a pyramid of interlocking quality attributes that, together, make for an optimum experience. Isabel Evans discusses why and how we can evaluate UX and what is takes to deliver better UX to our customers. Isabel looks at the needs of the individual software user in conjunction with pressures from the commercial imperatives from the business and external forces from government, the environment, and the needs of society. To test the UX and thus deliver a good experience, we first need to understand the humans who use our products and match their needs and desires to the software’s user experience.