terminology and document/process structure can appear more complex than they are in reality, especially to organisations that have made progress in using ITIL V2 to improve their own processes. This in itself is to be expected as part of the change process - homeostasis suggests that changes are well examined before being accepted. Sharon Taylor, ITIL V3 Chief Architect, spent some time refuting the "nay sayers", in an entertaining way, in her keynote at the recent itSMF UK conference.
In our view, the industry continues to move forward quite rapidly which means we all need to keep on our toes! The backlash section may seem negative, but to our mind it implies that most of the principles do in fact remain the same even if the terminology changes. We do need to avoid getting caught up in the hype of new fads and buzzwords, and yet also remain open-minded enough to recognise genuine progress.
Happy New Year and keep reading!