ever done this before. And while people are thinking about faxing things in, let me give you the toll-free line one more time. It's 866-277-5369, and Candice will have you stand by. And if you want to fax in a couple of lines of your handwriting, I know some of you are probably in the car and may not be able to do that easily unless you have a fax machine in your car, but the fax number is 202-466-9630. And while we're waiting for callers to phone in, I'd like to talk to you, Heather, just a little bit about what is executive coaching? What can you do, in terms of executive coaching, through handwriting analysis?
Heather: You know, people who have gone through any sort of personality type indicators know that when you have gone through something, perhaps the Meyers-Briggs, or some of those sort of personality type indicators, what people come out with is a different view, different languaging of their personality. And what I do with executive coaching and handwriting analysis is because it's very, very quick, and it's very confronting for people, they're able to access personality traits that were latent, that they haven't been able to language in the way that they can then be empowered by. So what I do is I come in and I have the individual show me some handwriting, we go through step by step the communications skills, the ……….. skills, ……. skills, however they want to use, and we look at their goals, how they want to behave in business, what kind of goals they have for their business. Is the bottom line really making money? Is it to increase their communication skills? Are they looking for relationship help? And we go through each one of those avenues and we actually look at the traits they're using. I don't want people to change who they are, but merely augment and be able to access those traits that best serve them for their own goals.
Carol: And I think it's probably pretty scary, in some cases, to have somebody kind of look at your handwriting and you're almost afraid, in some cases, that they might be reading your mind. And what I've seen that you've done before is executive coaching in groups, where you take the highest, the best strengths, and allow people to work together and say, "You know, I didn't know you had that strength. Here's how we could use it in terms of team building.
Heather: Exactly. In group situations, so much of this… If you work on a team, we've all decided what we call each other in the team. So when I come into a group, then we work with the people and realize, maybe what this person is exhibiting looks like stubbornness, when in reality it's precision. And if I understood that you, or the person that has that, is trying to be precise, how much more latitude would I give them to be themselves, rather than deciding they're very stubborn and I can't work with them. So in a group dynamic, when you give people these different ways of articulating who they are, and people hear it, it creates dialogue and communication, and everyone know that when you increase communication you increase productivity, and people are happier. People seem to work better together. They seem to stay on longer. And they feel it's a better work environment.
Carol: One of the things that The New York Times published, I think about six months ago, was an article where they said one of