analysis - not for placing blame but for figuring out how it could have been prevented. These incidents should also be tracked for trends - is production becoming more or less stable over time? Are process improvements having any effect? One of the most successful test managers I know of consistently receives his requested budget by demonstrating a direct impact on production incidents.
What is the culture in your company? Is everyone so focused on how things look that they are ignoring how they really are, or is honesty permitted, even encouraged, as a means of improvement? Does your management really grasp the risks of cutting quality corners along the way, or do they think they are getting away with it?