Solve Problems at the Level at Which They Were Created
If you want to empower people or teams, you want to make sure that the people with the problem solve the problem. If those people struggle with a problem for too long, then it’s time to ask if they need help. But one of the guidelines for managers is “Let the people with the problem solve the problem.”
This is tricky. Why? Because many people who become managers are excellent problem solvers in some domain—just not necessarily the management domain. When I became a manager, I had been an excellent problem solver in the project management domain. Maybe when you became a manager you had been an excellent problem solver in the development domain. Those domain problem-solving skills do not always translate into people management.
However, one of the ways managers can help is with problem-solving skills. Sometimes, teams or the people with the problem are so immersed in the problem that they have trouble seeing solutions.
Managers Can Help Unstick Problem Solving
Remember the Albert Einstein quote “Problems cannot be solved by the same level of thinking that created them”? If people are stuck in the same thinking, that’s where a manager can help. Managers can help because they can “go meta” and see the situation from the outside. Managers are not the only people who can do this, but sometimes managers are ideally placed to be able to see the problems.
One of the ways I like to help people or teams get unstuck is to generate options using the Rule of Three: What are three potential reasonable options to solve this problem? One solution is a trap; two solutions is a dilemma; and three solutions opens up possibilities, breaks logjam thinking, and provides us choices.
Aside from the Rule of Three, managers can ask, “What would it look like if you did know how to solve this problem?” Yes, that’s a funny kind of question, but it sometimes works.
As a third option, ask, “What kind of help do you need from me?” It could be that the team has not thought of you as a resource for help. The team might need a facilitator. Or a whiteboard. Or a person to bounce ideas off. Or something else. You, the manager, might be just what the team needs.
Let the Team Solve Its Own Problems
It’s so tempting to get in the middle and inflict help on a team. After all, the manager has the organizational power to do so. But that doesn’t make it right.
Facilitate the team’s problem solving. Provide the team what it needs. And then stay out of the team’s way. Every time I have done this, the team has developed a much better solution than I had considered—every single time.
Managers do not have to solve a team’s problems. They can provide feedback, coaching, a meta-perspective, facilitation, or a problem-solving environment. But they rarely need to do so. Before you solve a problem for a team, ask yourself, “Am I doing this for me or for the team?” Then you’ll know what to do.
Read more of Johanna's management myth columns here:
- The Myth of 100% Utilization
- Only the 'Expert' Can Perform This Work
- We Must Treat Everyone the Same Way
- I Don't Need One-on-ones
- We Must Have an Objective Ranking System
- I Can Save Everyone
- I Am Too Valuable to Take a Vacation
- I Can Still Do Significant Technical Work
- We Have No Time for Training
- I Can Measure the Work by the Time People Spend at Work
- The Team Needs a Cheerleader!
- I Must Promote the Best Technical Person to Be a Manager
- I Must Never Admit My Mistakes
- I Must Always Have a Solution to the Problem
- I Need People to Work Overtime
- I Know How Long the Work Should Take
- I Must Solve the Team’s Problem for Them
- I Can Move People Like Chess Pieces
- Management Doesn’t Look Difficult From the Outside, So It Must Be Easy
- I Can Compare Teams (and It’s Valuable to Do So)
- It’s Always Cheaper to Hire People Where the Wages Are Less Expensive
- If You’re Not Typing, You’re Not Working
- You Can Manage Any Number of People as a Manager
- People Don’t Need External Credit
- Performance Reviews Are Usefult
- It's Fine to Micromanage
- We Can Take Hiring Shortcuts
- I Can Standardize How Other People Work
- I Can Concentrate on the Run
- I Am More Valuable than Other People