Summary:The quality of a product or service is governed primarily by the quality of the process used to develop and deliver the product or service. The Capability Maturity Model (CMM), and more recently, the CMMI, are based on many years of practical experience in implementing mature software
processes. This model can help your organization improve its processes. Read on as Jim Hart explains how software testing relates to the CMM, and how you can measure the maturity of your testing processes.