Politics is often seen as a dirty business--but in the right hands it can be a way of bridging the gap between "I've got a great new project idea" and getting the right product into your customers' hands. Elizabeth Schmitz shares what she's learned about project politics.

Experiencing end-of-project woes? Read how one test team guided the work at the end of a project by establishing daily goals to meet weekly objectives; by grading the product with a two-tiered approach; and by posting frequent status reports.

Ulla Merz explains the role of a project manager at a startup company. She addresses topics such as requirements definition and project schedule; project status meetings; and establishing a change control board.

Naomi Karten shares how to ask the questions that ensure you and your customer are on the same page. Her tips include: 1) guard against conflicting interpretations; 2) don't jump to conclusions; 3) gather feedback early and often; 4) examine your rules for commenting; 5) conduct congruent questioning; and 6) find out what's important to your customers.