A Holistic Way to Measure Quality

Have your executives ever asked you to measure product quality? Is there a definitive way to measure application quality in relation to customer satisfaction? Have you observed improving or excellent defect counts and, at the same time, heard from customers about software quality issues? If you are in a quandary about quality metrics, Jennifer Bonine may have what you are looking for. Join her to explore the Problems per User Month (PUM) and the Cost of Quality (CoQ) metrics that take a holistic approach to measuring quality and guiding product and process improvements. Learn what data is required to calculate these metrics, discover what they tell you about the quality trends in your products, and learn how to use that information to make strategic improvement decisions. By understanding both measures, you can present to your executives the information they need to answer their questions about quality.