When implementing software quality metrics, we need to first understand the purpose of the metrics and who will be using them. Will the metric be used to measure people or the process, to illustrate the level of quality in software products, or to drive toward a specific objective? QA managers typically want to deliver productivity metrics to management but management may want to see metrics that describe customer or user satisfaction. Philip Lew believes that software quality metrics without actionable objectives toward increasing customer satisfaction are a waste of time. Learn how to connect each metric with potential actions based on evaluating the metric. Metrics for the sake of information may be helpful but often just end up in spreadsheets of interest to no one. Take home methods to identify metrics that support actionable objectives. Once the metrics and their objectives have been established, learn how to define and use metrics for real improvement.