Dr. Erik van Veenendaal (www.erikvanveenendaal.nl) is a leading international consultant and trainer and a recognized expert in software testing. He is the founder of Improve Quality Services BV (www.improveqs.nl). Erik was vice president of the International Software Testing Qualifications Board (ISTQB) from 2005 to 2009 and is currently the vice chair of the TMMi Foundation. In 2007 he received the European Testing Excellence Award for his contribution to the testing profession. He was awarded the best tutorial presentation at EuroSTAR 1999, 2002, and 2005.