How Does Software Development Fit in with ITIL's Configuration Management Database?


This combination embeds the maintenance of the configuration metadata deeply into the organizations processes, thus insuring its accuracy and timeliness.

So Where Does Software Development Fit in?
This focus on the CMDB and service management is all very well, but where does software fit in to this?
Traditionally, software developers have always seen themselves as off doing their own thing and doing it very well thank you. There’s no need to get involved with the problems and issues of IT operations!

Managing Their Own Lifecycles (ALM) From Requirements through to Release

In the V model (waterfall), the phases include planning, requirements, design, coding, integration and testing, with a final release to a grateful customer!


Figure 2

Figure 2 – Development Lifecycle. Development Projects think the job is done when they finish and the application is released.

About the author

Brad Appleton's picture Brad Appleton

Brad Appleton is a software CM/ALM solution architect and lean/agile development champion at a large telecommunications company. Currently he helps projects and teams adopt and apply lean/agile development and CM/ALM practices and tools. He is coauthor of the book Software Configuration Management Patterns, a columnist for the CMCrossroads and AgileConnection communities at,  and a former section editor for The C++ Report. You can read Brad's blog at

About the author

Steve Berczuk's picture Steve Berczuk

Steve Berczuk is a Principal Engineer and Scrum Master at Fitbit. The author of Software Configuration Management Patterns: Effective Teamwork, Practical Integration, he is a recognized expert in software configuration management and agile software development. Steve is passionate about helping teams work effectively to produce quality software. He has an M.S. in operations research from Stanford University and an S.B. in Electrical Engineering from MIT, and is a certified, practicing ScrumMaster. Contact Steve at or visit and follow his blog at

About the author

Robert Cowham's picture Robert Cowham

Robert Cowham has long been interested in software configuration management while retaining the attitude of a generalist with experience and skills in many aspects of software development. A regular presenter at conferences, he authored the Agile SCM column within the CM Journal together with Brad Appleton and Steve Berczuk. His day job is as Services Director for Square Mile Systems whose main focus is on skills and techniques for infrastructure configuration management and DCIM (Data Center Infrastructure Management) - applying configuration management principles to hardware documentation and implementation as well as mapping ITIL services to the underlying layers.

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