What allows some teams to deliver results that far exceed expectations? How do these groups differ from most others? What can group members and leaders do to enable these extraordinary experiences? Geoff Bellman, along with his partner Kathleen Ryan, spent four years diving deeply into self-declared fantastic teams. They interviewed people from sixty great teams, added their own experience as managers and consultants, and came to ground-breaking conclusions documented in their book, Extraordinary Groups: How Ordinary Teams Achieve Amazing Results. Geoff presents their discoveries about what makes for exceptional performance. Sharing the eight indicators that his study shows are key, Geoff offers up the primary needs people fulfill by interacting in groups and suggests ways of meeting those needs within work teams.

As software testers, how do we keep our skills fresh and up-to-date? In our line of work, there is always another build to test, more testing than we have time for, and small training budgets. Selena Delesie explains why skills improvement is critical for both individuals and organizations to succeed, and explores ongoing opportunities for you and your team to learn and practice new test skills. While improving skills requires time and effort, the benefits far outweigh the costs as you expand your career, improve the quality of your work, reduce time-to-delivery, and improve your reputation and your team’s value to the business. Learn some off-the-beaten-path ways you can enhance your skills, and discover the fun and benefits of hands-on learning. Selena demonstrates how crowdsourced and open source projects are excellent learning environments for testers.

Why are managers so poor at bringing about change? Why do people often resist and sometimes reject necessary changes? The reality is that people at all levels, from test managers to senior executives, often use flawed practices when trying to implement improvements and necessary changes. Many ignore, trivialize, or fail to act on the human element-the impact of the change on the people affected. Naomi Karten shares practices she has successfully employed to introduce changes and manage improvement efforts, often helping people turn the challenges of change into personal and company successes. In this serious yet lighthearted presentation, Naomi describes the stages many people go through when adjusting to challenging change-from the appearance of a change, to their sometimes-turbulent response, and their ultimate adjustment and acceptance.

Since first published, Dale Carnegie's How to Win Friends and Influence People has motivated generations of aspiring leaders to polish up their people skills. Yet imagine the reaction of a typical software quality assurance or test professional opening the book and reading the first principle: Don't criticize, condemn, or complain. "Don't criticize? Isn't that a tester's job!" They turn to the next chapter to find: Give honest and sincere appreciation. "Honest feedback, perhaps, but appreciation with the buggy code we get from the developers?" Concerned, they check out the third chapter: Arouse in the other person an eager want. "Now wait a minute. That sounds like something that would get me called into HR!" It's easy to discount and even parody the lessons from Dale Carnegie's work.