Scott Lazenby is the Test Engineering Manager for Emerging Products at Glenayre Technologies, Inc. In addition to his test management duties, he is also heavily involved with the Quality department's process improvement program and is responsible for engineering tool implementation at Glenayre. Prior engineering tool experience includes: Mercury WinRunner and LoadRunner implementation for Glenayre web-based products; SS7 call-processing tool implementation for the telecom-based products; Creating a linked summary report between the test results database and the defect tracking database; and integrating a customer-service ticket escalation mechanism between the customer-service CRM system and the engineering department's defect-tracking tool. Scott is currently evaluating model-based testing tool options. Scott attended the University of Georgia where he received his BA Management Information Systems in 1994. Scott's first visit to StarEast was in 2003.