reporting

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Business Intelligence and Data Quality
Business analysis is only as good as the quality of the data. If the testing process is weak and the data quality and data integrity tests are suspect, then the business could be at risk. Learn how to get the most out of your data, warehouse, and business intelligence testing.
Driving Efficiency and Effectiveness with Web Analytics and Risk-Based Testing
Web analytics can help you deduce, reduce, and prioritize your testing efforts. Learn how to gather and use qualitative and quantitative information about your users and the risks that can threaten your software's success.
Is This a Good Survey? Yes ( ) No ( )
Don't just shoot for yes or no answers from your customers, give them the opportunity to really share their feelings from their interaction with you. Areas where improvement is needed, or where praise should be given, will be far easier to spot, thus allowing you to really make valuable changes.
Passing the Baton
A knowledge transfer session is the least-sought-after activity in a project. The intention is to get rid of your current responsibility and move on, no matter what mess you leave behind. But, while watching a relay race, Rinku Sahay realized how crucial it is to have a successful “pass.”

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Better Software Magazine

Measure the Measurable
Observing customers in a usability lab can be invaluable for improving product design. But, once your software leaves the lab, do you know what your customers are actually doing and whether or not your software meets their expectations? Learn how engineers on the Microsoft Office team apply a variety of software telemetry techniques to understand real-world usage, how the results drive product improvements, and how you can apply similar techniques.
Issues about Metrics about Bugs

Managers often use metrics to help make decisions about the state of the product or the quality of the work done by the test group. Yet, measurements derived from bug counts can be highly misleading because a "bug" isn't a tangible, countable thing; it's a label for some aspect of some relationship between some person and some product, and it's influenced by when and how we count ... and who is doing the counting.

Learning from Experience

People often point to requirements documents and process manuals as ways to guide a new tester. Research into knowledge transfer, as described in The Social Life of Information, suggests that there is much more to the process of learning. Michael Bolton describes his own experiences on a new project, noting how the documentation helped ... and didn't.

The Missing Measurement

In these times, many of us are being told to "do more with less." A more useful approach is "invest our organization's scarce resources where the return is the greatest." To do so, we must define the financial benefits sought when developing a system in addition to its requirements.

Metrics that Motivate

To implement a meaningful incentive system for your team, you need to select metrics that encourage the behaviors you need and the results you want. But first you have to decide what you need and want.

Where Do I Go From Here?

Most professionals have a detailed career ladder upon which to climb and grow their careers. But in many test organizations that ladder has only one rung—and it leads to management. If management isn't your path of choice, these tips can help you market yourself and add value to your career while you build your own technical career ladder.

What's on Your Dashboard?

Just because a metric is easy to capture doesn't mean it is useful. The metrics that are really needed are the ones that can help you make good decisions. Find out how to establish a project dashboard with meaningful metrics that will guide your project safely to its destination without getting bogged down in an endless pursuit of unnecessary information.

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