The Latest

Failure is Not an Option: 24 x 7 on the Web[presentation]

This paper discusses the factors involved in determining the cost of a twenty-four hour by seven days per week (24 X 7) e-Commerce or internal web site going offline for any length of time.

Ed Bryce, Reality Test
Software Customer Satisfaction Surveys[presentation]

Satisfying our customers is an essential element to staying in business in this modern world of global competition.

Linda Westfall, The Westfall Team
Managing Iterative Development: Avoiding Common Pitfalls[presentation]

The Rational Unified Process (RUP) advocates an iterative or spiral approach to the software development lifecycle, as this approach has again and again proven to be superior to the waterfall approach in many respects.

Per Kroll, Rational
A Short Course in Managing Expectations[presentation]

Have you ever delivered exactly what your customers said they wanted, and still they were dissatisfied?

Naomi Karten, Karten Associates
A Common Sense Approach to Statistical Process Control[presentation]

As maturing software organizations begin using statistical process control (SPC) techniques to stabilize processes and manage quality, it's imperative that their SPC implementation approach be carefully considered, especially since it involve

Steven H. Lett, The David Consulting Group
Problem Resolution Cycle Time Optimization[presentation]

No matter how well we plan and execute software development, defects are generated and can escape to the customers.

Don Porter, Motorola
Managing Your Outsourcing Contract Through Metrics[presentation]

Have project demands led you to consider outsourcing as a possibility? If so, make sure you get the most bang for your company's outsourced buck-and be able to prove it too.

Koni Thompson, The David Consulting Group
A Unified Model for Software Management[presentation]

This is the presentation that puts all the concepts into perspective.

Wael Amin, IT Worx
Teams, Governance, and the Evolution of Social Systems[presentation]

While there are good reasons to use teams for software projects, there are also many well-documented challenges and pitfalls. One of the most important decisions for any team is the governance model they choose to abide by.

Russell Roundtree, Landmark Graphics
Orthogonal Defect Classification at Cisco[presentation]

This presentation outlines the history of the Orthogonal Defect Classification system deployment at Cisco.

Bob Mullen, Cisco Systems
Software Metrics State of The Practice[presentation]

This presentation reviews the results of KLCI's Fourth Annual "best practices" study, including: Metrics "Best Practices"; Spending benchmarks for software metrics; Benefits of software metrics; Software measurements used; and Tools for soft

Peter Kulik, KLCI Research Group
Communicate and Define the Value of Performance in Dollars and Cents[presentation]

What is the real value of computing performance improvement? What is the real cost of computing performance degradation? This paper describes an approach used at The Boeing Company to answer these questions.

Nancy Acree, CAD/CAM Products and Services
eXtreme Programming: Managing Agile Development[presentation]

Extreme Programming (XP) has captured the attention of the industry by challenging many cherished beliefs held about software development and management. Not only that, it's actually delivered against those challenges.

Robert Martin, Object Mentor, Inc.
SM/ASM 2002: The Business Case for Software Quality[presentation]

Each generation of technology-from mainframe to the Internet-creates many opportunities for businesses to try new things. But with uncharted territory comes exponentially increased risks.

Richard Bender, Bender & Associates
Mentors, Models, and the Making of Managers: Special Panel Discussion[presentation]

Each of us has a story about how we came to be managers in software organizations. Many of us became managers because we were good developers. Some of us studied management in school.

Moderator: Esther Derby ( Esther Derby Associates, Inc.)

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