People & Teams

Conference Presentations

Managing Customer Expectations

The starting point for Expectations Management is recognizing that we all have hopes, dreams, and fears. We all want to succeed and be appreciated. In this way, we are all the same. We all see the world differently, and those differences influence our actions, attitudes, and behavior. In this way, we are all different. This article teaches your team how to understand the client's perspective to help you successfully deliver the product they requested from your team.
Naomi Karten, Karten Associates
Negotiation Bootcamp: Effective Techniques for Software Managers

Conference Presentation Effective Techniques for Software Managers
Michael Mah, QSM Associates, Inc.
Team Size and Its Effect on Peer Reviews

This article discusses the prerequisites to quantitative management. How to create effective teams by determining recommended team size for inspections is also discussed.
Mark Paulk, Carnegie Mellon University
Creating a Great Team: Ready, Aim, Hire!

Create a great test team by: assessing your team to see where you need which kinds of strengths, defining the job you need filled, asking great interview questions to weed out unsuitable candidates, and by matching their answers to your needs. Every culture requires different personal preferences, qualities, and non-technical skills. Find out if your staff is properly skilled for the functions they are performing and learn how to place the right team members in the right positions.
Johanna Rothman, Rothman Consulting Group, Inc.
Making the Transition to Software Management

This paper explains how to successfully make the transition into software management from other roles within your organization. Also, learn tips and techniques on implementing management strategies whether you're a first time manager, or whether you have been in your position for years.
Esther Derby, Esther Derby Associates Inc
How to Make Friends with Upper Management and Influence Process Change

This paper discusses how to make friends with upper
management so you can influence process change. It also discusses reasons for change and how to communicating them effectively can benefit your test team.
Don Oxley, Advanced Fibre Communications
Questions That You Should Ask Your Test Manager (And How They Should Answer)

This article gives tips on the right way to approach your test manager when an issue arises involving the test team. Taking the time to plot out the right agenda before you begin communication is the key to a successful outcome.
Brian Warren, Dell Computer Corporation
Becoming a Successful Test Manager

In this article, Chris DeNardis discusses the skills necessary to becoming a successful test manager. He outlines how to get organized, and how to better communicate with your team. Read all about it and take the first step on the road to being a better test manager.
Christopher DeNardis, Rockwell Automation
Personal Skills for Test Professionals

This paper discusses personal skills for test professionals and managers. In addition to excellent technical skills and an understanding of testing methodologies and tools, testers, and their managers, must have a rich portfolio of
personal skills.
Steve Allott, ElectroMind Limited
Choosing and Managing the Ideal Test Team

This paper discusses what it takes to assemble the right members to make a successful test team. Examples are given of what to do and what not to do. Want to know how to recruit the right testers for your project? Read on and find out!
Lloyd Roden, Grove Consultants

Pages

AgileConnection is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.