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Communication During a Crisis[article]

When a crisis hits a business, you've got to work hard and fast to mitigate the negative consequences--a process which includes communicating with your clients. In this week's column, Payson Hall reminds us that keeping clients in the know is critical to a successful recovery and will stabilize the clients' faith in you, even when all has failed. Drawing from a recent crisis in which he was the client, Payson gives us key points to consider the next time we are overwhelmed by customers who want to know when business will return to normal.

Payson Hall's picture Payson Hall
Test Patterns: Nine Techniques to Help Test for a Greater Variety of Bugs. [magazine]

Building on his earlier columns covering James Bach's Heuristic Test Strategy Model, Michael Bolton delivers nine techniques--each of which affords a different way of modeling the product--to help you test your systems for a greater variety of bugs.

Michael Bolton's picture Michael Bolton
Fooling Around with XP[magazine]

True confessions of a certified project manager, tempted to abandon all she has been taught for her one true passion.

Michele Sliger's picture Michele Sliger
Behavior Modification[magazine]

Novices are often hampered by test-driven design's legacy terminology and notation. Behavior-driven development shifts the emphasis from testing to specification. Dan North describes how behavior-driven development makes established agile practices more accessible and effective for teams new to agile.

Dan North's picture Dan North
Understanding Introversion and Extroversion[article]

Personality differences often pose challenges for people who need to work together. One such difference is that which separates introverts and extroverts. Just by being themselves, introverts and extroverts can drive each other crazy. But they can also benefit from each other's strengths. In this column, Naomi Karten explains this personality difference and helps introverts and extroverts better understand and appreciate each other.

Naomi Karten's picture Naomi Karten
The Test Team Paradox[article]

Successful testers need to be continually critical of other people's work. Yet this critical approach can spill over into other aspects of our work. Therein lies the paradox within every test team. How do we prevent that continual criticality from denting our own motivation and leaving the test team dispirited? In this article, William Echlin helps us look to the bright side of testing.

William Echlin's picture William Echlin
Going the Distance: Five Tactics to Compensate for Distance on Distributed Teams[article]

Teams communicate quickly and freely when they work in the same room. There's no time wasted walking down the hall, going to another floor, or waiting for a return email or call back. Collocation is the most effective arrangement for teams, but that's not always possible. Esther Derby shares five tactics that help teams compensate for distance.

Esther Derby's picture Esther Derby
Write a Blockbuster Using User Scenarios[article]

Big projects require many little user stories. But if these scenarios don't add up to one good story, then you're probably missing out on the big picture. In this week's column, Jeff Patton describes how his team weaves many small tales into a single strong report by identifying key characters and themes.

Jeff Patton's picture Jeff Patton
Who do You Trust?[magazine]

The defensive programmer may sometimes feel a touch of paranoia in his work, but it’s all part of the job. Writing code today that is robust and defensive will help protect against the potential errors of the unforeseeable future.

Tod Golding's picture Tod Golding
A New Strategy[magazine]

After a conversation with a stranger about the abuses of process in an industry that features spaceships, technology, and an oddball rebellion against a controlling empire—no, nothing to do with Hollywood—Matthew Heusser ponders a simple dose of process improvement.

Matt Heusser's picture Matt Heusser
A Look at Command Line Utilities[magazine]

There are some large and complex tools out there for testers, but the ones Danny Faught uses most often are small and conveniently accessed by way of a simple, old-fashioned command line user interface.

Danny R. Faught's picture Danny R. Faught
When an Emergency Takes Center Stage[magazine]

The middle of an emergency is no time to make a plan. Take a look at this installment of "Management Chronicles" to learn how not to be prepared for an emergency situation, and then read the Story Lines for some helpful, preparatory advice.

Peter Clark's picture Peter Clark
Is the Pope a Bachelor?—Why Examples are Most Important[magazine]

We like to believe that the categories we assign to the world are real and the definitions we use draw clear boundaries, but how clear are they really? Brian Marick writes about the vital nature of examples, both in the realm of software development and in the larger picture of life.

Brian Marick's picture Brian Marick
Help Wanted: Hiring a Software Tester With an Agile Attitude[magazine]

What can you do to ensure you hire a tester with an agile attitude? Lisa Crispin explains the approach her team used to find a new tester with both the right skills and the right attitude.

Lisa Crispin's picture Lisa Crispin
Tester PI: Performance Investigator[magazine]

Finding avoidable, show-stopping problems when performance testing late in a project is, unfortunately, not uncommon. But Scott Barber says you can save time and money on your software development projects by investigating performance early and validating performance last.

Scott Barber's picture Scott Barber

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