Organizational Design for Measurement
Summary:
An effective Quality Assurance (QA) organization must have ARMS (the organization's ability to perform certain measurement Activities, understand the activity's Relevance to the software quality model, know the type of Metrics to collect, and create Synergy with adjacent organizations). This thesis focuses on the difficulty in obtaining measurement and explores whether or not QA organizational design can make it easier to measure certain characteristics of software quality.
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