Observing customers in a usability lab can be invaluable for improving product design. But, once your software leaves the lab, do you know what your customers are actually doing and whether or not your software meets their expectations? Learn how engineers on the Microsoft Office team apply a variety of software telemetry techniques to understand real-world usage, how the results drive product improvements, and how you can apply similar techniques.

Agile is making its way into the enterprise as a project methodology for industrial-strength projects. Why the popularity? The answer lies in the requirements paradox: “We want requirements to be stable, but requirements are never stable.” Discover some key agile concepts as they affect business analysts.

Combinatorial testing is effective for testing multiple, non-sequential inputs that affect a common output in complex software. But, it's easy to misapply it or become a slave to the output. Learn to overcome limitations and benefit fully from this technique.

Test plans are seldom followed as written, project plans hardly ever fit the actual progress, and process models are rarely followed to the letter. Markus Gaertner examines why most of our documents become obsolete and gives advice about whether or not to continue to write and maintain them.