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User Acceptance Testing: The Overlooked and Underplanned User acceptance testing is sometimes regarded as the red-headed stepchild of testing. Most of us tend to focus on functional and performance testing, and in doing so forget who it is we're actually developing the application for. Kevin Au makes the case that a formal process for user acceptance testing should be instituted on almost every project. Because no matter how well developed a product is, if the user doesn't like it, it'll soon be shelfware.
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Kevin Au, Experio
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Testing an eCommerce Shopping Cart Site Karen Johnson takes attendees through a shopping session that recreates a number of possible scenarios-and highlights what can go wrong. She'll also explain how to prevent defects from going live on your production Web site. From securing transactions to managing cart contents, this talk is a must for anyone involved in the eCommerce arena.
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Karen N. Johnson, Peapod, Inc.
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How to Break Out of the Same Old Routine with Retrospectives How many times have you finished testing on a release and said "Boy, I never want to go through one like that again." Or have you ever had a project canceled and said "If only I would have known at the beginning, what I know now, I would have done things a lot differently." Or when you finished testing on release one, said “next time I want to do it differently,” then said the same thing on releases two, three, and four? If any of these thoughts resonate with you, then I think you will be interested in the Lessons Learned process. Lessons Learned is a powerful post-mortem process that can be used at the end of a project, phase, or deliverable to evaluate how things went, and what could be improved.
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Randy Slade, Kaiser Permanente Information Technology
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Introduction to Usability Testing What is usability? Why is it important? If these questions wake you in the middle of the night, then this presentation is for you. Cheryl Nesta discusses the relevance of usability testing within the broad framework of quality assurance and appropriate expectations based on its uses and applicability. Explore methodology, process flow, goal identification, and definition. Real-world examples create a hands-on introductory experience.
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Cheryl L. Nesta, Vanteon
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Creating Quality From Scratch: How to Build a Testing Organization With more and more companies realizing the need for testing throughout the product development process, there's a growing demand for bigger, better QA teams. If you find yourself the first member of a newly formed department, it's likely you'll be asked to do the testing and build the team simultaneously. This presentation presents a strategy for meeting the day-to-day testing challenges, while planning for the future of the department. It tells you how you can lay the foundation and build the house-all at the same time.
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Eric Patel, Nokia Home Communications
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STAREAST 2001: Managing the End Game of a Software Project How do you know when a product is ready to ship? QA managers have been faced with this question for many years. Using the methodology discussed in this presentation, you take the guessing out of shipping a product and replace it with key metrics to help you rationally make the right decision. Learn how to estimate, predict, and manage your software project as it gets closer to its release date. Learn how to define which metrics to track--and how to measure them. Discover how to define the ratings scale for each metric and how to create a spider chart for product readiness. This presentation is a must for any individual or organization that is serious about maximizing the results of positive events and minimizing the consequences of adverse ones.
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Mike Ennis, BMC Software
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Baby Steps-Testing Therapy for Developers Learn from a "developer-in-recovery" the strategies for overcoming testing phobia and testing animosity among developers. Now a "convert" to disciplined, quality-oriented software development, Susan Joslyn provides you with approaches that are helpful in educating developers, most of whom actually want to make a better contribution to quality practices. The testers who must beg, cajole, and trick their developers into using them will benefit greatly from attending this session.
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Susan Joslyn, SJ+ Systems Associates, Inc
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Critical Skills and Effective Attitudes for Testers What distinguishes good testers? Some characteristics explained in this presentation:
- the right attitudes
- the appropriate skills
- continuous skills growth
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Rex Black, Rex Black Consulting Services, Inc.
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Mining the Gold from Your Web Server Logs How often have you wished that you knew what your customers really thought of your Web site? You can extract a gold mine of information from your Web server's log to reveal how your site is used. Learn ways for your team to use this information to organize browser testing based on user statistics, improve testing coverage of your Web site, and plan more realistic load testing.
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Karen Johnson, Peapod, Inc.
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When Test Drives the Development Bus Once development reaches "code complete," the testing team takes over and drives the project to an acceptable quality level and stability. This is accomplished by weekly build cycles or dress rehearsals. The software is graded based on found, fixed, and outstanding errors. Development strives to increase the grades in each build--improving the quality and stability of the software. Learn how to use this "dress rehearsal" process to build team morale, develop ownership by the entire development team, and ensure success on opening night.
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Cindy Necaise, MICROS Systems, Inc.
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