Articles

origami birds Behavior Unbecoming of a Leader

One of the most important roles of a leader is to serve as a role model for others in the organization. In this article, Naomi Karten describes a situation in which a CIO forgot this responsibility, almost taking action that would have undermined his efforts to reverse the IT organization’s plunging morale.

Naomi Karten's picture Naomi Karten
The Three Amigos: All for One and One for All

Analysts determine what needs to be created. Programmers create it. Testers find the holes in the work of both. That's one way to do it, but all three can collaborate to do these things better, and more easily, too.

George Dinwiddie's picture George Dinwiddie
Updated Agile Program Management Slides Posted

I missed one presentation in my last post. At Oredev, I had an opportunity to speak with the PMI Sweden folks (at least, the southern Sweden folks). I talked about Agile Program Management, and discussed my current thinking about agile program management.

Johanna Rothman's picture Johanna Rothman
Who Defines “Success” for Your Project?

An otherwise good project management book provokes Payson with definition of “success” that rubs him the wrong way. In this article, he presents his case.

Payson Hall's picture Payson Hall
10 Thoughts On Technical Debt

Many people realize that the technical debt spiral is a perverse incentive—it ends up rewarding behaviors we don't want and causing long-term pain. In this article, Matt Heusser moves beyond cliché to talk about how tech debt happens and what we can do about it.

Matthew Heusser's picture Matthew Heusser
Tester, Know Your Product

Should you diligently produce multiple big documents before testing begins? Consultant Fiona Charles argues that you should do that only if you believe that documentation is your product as a tester. If your product is information, you should instead minimize test documentation and engage with the software to build the product your stakeholders are paying for.

Fiona Charles's picture Fiona Charles
Make an Attitude Investment

Whether you’re concerned about your day-to-day work or the long-term goals you’ve set, a good attitude can make all the difference. In this article, Laura Brandenburg expands on some tips gathered from Jeffrey Gitomer’s Little Gold Book of Yes! Attitude.

Laura Brandenburg's picture Laura Brandenburg
Project Pyramid Estimating the Unknown: Dates or Budgets, Part 1

Almost every manager I know wants to know when a project will be done. Some managers decree when a project will be done. Some managers think they can decree both the date and the feature set. There is one other tiny small subset, those managers who ask, “When can you finish this set of ranked features?”

Johanna Rothman's picture Johanna Rothman
How to Lose a Customer

Giving your clients the opportunity to voice their opinions after conducting business with you is a great way to express your interest in continuing to work with them. Just make sure you're earnest in hearing their thoughts and that you don't simply think this is accomplished with a survey alone.

Naomi Karten's picture Naomi Karten
Ask To See His ...

Most managers would consider management far too complicated to script. But the five key components of management—planning, staffing, organizing, directing, and controlling—are practiced just as often in testing. So, let's see some of those management scripts.

Lee Copeland's picture Lee Copeland

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