How can Test Managers present information about test results so that the correct message is received by decision-makers? Testing generates a huge amount of raw data, which must be analyzed, processed, summarized, and presented to management so the best decisions can be made quickly. Lloyd Roden shares his experiences as a test manager and as a consultant about communicating with and disseminating information to various levels of senior management. Develop your skills to become a "trusted advisor" to senior management rather than the "bearer of bad news". Find out innovative ways to keep the information flowing to and from management and avoid losing control of the test process, particularly near the delivery date. Learn the seven monitoring techniques Lloyd recommends for reporting on different aspects of the system under test.

To continue our series exploring what it means to care about quality and to build better software, we spoke with Compuware executive David Kapelanski, who says that true quality is invisible.

Need a place to go to get the solutions you've been craving? Management Fix is what you've been looking for. In this issue, find out how to create visibility for your team.

How one tester learned the hard way that quality is in the eye of the pocketbook holder.